Primary Care
GP Services – a refreshing approach to delivering primary care services
Are you a professional or commissioner facing huge challenges in primary care?
We live in a world where time is precious, everyone wants more for less, and technology is at the forefront of everything we do. Sound familiar? Not surprisingly, way patients want to access primary care is changing too – online, over the telephone and at more convenient times.
With resources limited, an increase in demand for services and an ageing population something needs to change. We believe that the current model of primary care is unsustainable and needs to be delivered in a different and innovative way.
Our approach
We have a reputation and track record for delivering genuinely different healthcare services. We build on best practice and use evidence-based approaches to design services that focus on empowering patients and making best use of technology.
Accessibility of services
Providing first class access requires flexibility to meet the needs of a diverse range of patients.
- Access primary care services in a way that is convenient for patients – by phone, in person or through online access to request and book appointments and seek advice.
- Offer the right number of GP and Nurse appointments to meet the needs of patients in a convenient manner
- All patients requesting a GP appointment able to speak to a GP
- Same-day face to face appointments for all patients that require an appointment (with the right member of the multi-disciplinary team) - Making best use innovative technology to provide immediate access to care
Putting the patient first
- Achieving above the national average on all GP Survey indicators
- Continually focusing on improving the experience patients receive
- Acting on feedback and involving patients in decisions about the design of their service
- Integrating primary, community and urgent care services to “wrap†services around the patient, ensuring patients do not need to access unplanned care unnecessarily
Empowering patients
- Patients empowered to self-manage their conditions
- Using telehealth to support and monitor patients diagnosed with long term conditions
Why us?
- We offer best value to commissioners
- We will provide a highly standardised primary care services innovatively and efficiently
- We will reduce secondary care expenditure


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